Question 1

HOW DO I MAKE A RETURN?

Accepted Answer

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

Return by mail

Please click here to initiate your return: https://brahmin.com/apps/returns If you need assistance, please reach out to our customer support team at 1-800-229-2428 to initiate the return with your order number and details about the item you wish to return. Print the shipping label and drop off your return at a UPS location near you.

Please note that we are unable to provide prepaid international return shipping labels and the return fees would be at the expense of the customer. The original shipping fees are non-refundable.

Return in store

Items purchased on Brahmin.com cannot be returned to Brahmin Boutiques or Outlet locations. Items purchased at a Brahmin Boutique can be returned to any Brahmin Boutique and items purchased at a Brahmin Outlet can be returned to any Brahmin Outlet location.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Please note it can take 3-5 business days from processing for your funds to appear in your account. If for any reason your original payment method cannot be refunded, a Brahmin eCert will be supplied.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

Question 2

HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?

Accepted Answer

Our shipping team works diligently to prepare your order for shipment. Standard processing time is 2-4 business days from when the order is placed. (During events and Holidays, there may be a slightly longer delay in processing times). We do not ship or deliver on weekends.

See below for the most up-to-date information:

Estimated USA Shipping Time:

Ground: 5-7 business days

Three Day: 3-4 business days (based on when package leaves our facility)

Two Day: 2 business days (based on when package leaves our facility)

Next Day Air: 1 business days (based on when package leaves our facility)

PO Boxes: Currently unavailable

Estimated International Shipping Time:

Canada: 8-17 business days

United Kingdom: 10-15 business days

Australia: 10-15 business days

APO/FPO (Military): Currently unavailable

For additional questions about our shipping policy, please contact us at Customer_Service@Brahminusa.com or call 1-800-229-2428.

Question 3

HOW LONG WILL IT TAKE TO RECEIVE AN ENGRAVED ORDER?

Accepted Answer

In addition to your shipping times, please allow 5-7 additional business days for monogramming services.

If express shipping is chosen at checkout, the item is still subject to a 5-7 day processing timeline.

Question 4

HOW DO I CHECK THE STATUS OF MY ORDER?

Accepted Answer

To view your order status, simply log into your account and enter your order number and billing address zip code here: https://www.brahmin.com/Order-History

Question 5

DO YOU OFFER E-GIFT CARDS?

Accepted Answer

Yes, we offer e-certificates, which can be redeemed on brahmin.com. You can shop e-certificates here: https://www.brahmin.com/e-gift-cards.html

E-certificates may be ordered within the predetermined increments available on Brahmin.com.

They can be sent via email to any individual with a valid email address. E-certificates cannot be exchanged for cash, check or credit. Please treat this like cash; if lost or stolen it will not be replaced. Redeemable on Brahmin.com only.

The recipient will receive an email within a few hours of purchase containing an E-certificate code, to be activated within 24 hours of receiving the email.

Our E-certificates are redeemable only at Brahmin.com in the country where purchased. Processing can take 1-2 hours after ordering.

Rewards dollars cannot be used to purchase e-certificates.

Question 6

HOW DO I ADJUST MY STRAP?

Accepted Answer

At Brahmin, we want your handbag to feel comfortable and fit your style. Most of our straps are adjustable to create a desired strap drop length. Follow the simple instructions below to adjust your strap as needed. You may also CLICK HERE to watch a video detailing the steps to adjust your strap.

Start by sliding the leather loop over the collar button to the opposite side of the strap. Force the button out of the strap hole (there is a small slit above the hole that may need to be pried open a bit to help remove the button).

Bring the end of the strap up to the hole where you would like to adjust it. Our basic strap will allow you to double over the entire strap for a much shorter, shoulder bag look.

Push the button through the hole, and slide the leather loop back over the collar button to where the strap now attaches to the handbag. Adjust the opposite side of the strap if needed.

If you need assistance or have any questions about adjusting your strap, call Customer Service at 1-800-229-2428.

Question 7

CAN I USE MULTIPLE PROMO CODES AT CHECKOUT?

Accepted Answer

No, you cannot combine promotional offers or promotional codes at checkout. They also can not be combined with sale items.

Question 8

HOW DO I CONTACT CUSTOMER SERVICE?

Accepted Answer

We’re here to help!

The call center hours are 8:00am-6:00pm (ET) Monday -Friday. We are closed Saturdays and Sundays.

Here’s how to get in touch with us:

Email us: customer_service@brahminusa.com

Call: 1-800-229-2428

Question 9

WHAT IS BRAHMIN REWARDS?

Accepted Answer

BRAHMIN REWARDS is our free U.S. loyalty program that rewards you for shopping. Earn one point for every dollar you spend on Brahmin.com and redeem them for exclusive discounts on Brahmin.com. Even better? You'll score points for writing reviews, referring your friends, and connecting on social media.

Question 10

DOES BRAHMIN OFFER REPAIRS?

Accepted Answer

Yes, we offer repairs. Please contact Customer Service to see if your item is eligible. A proof of purchase from an authorized retail partner and images will be required

Question 11

Where can I find discounted Brahmin bags?

Accepted Answer

We have four Brahmin Outlet stores that offer previous collections at discounted prices, typically between 30% to 60% off. The store locations are Fairhaven, MA; ProductName, FL; Name, TX; and West Palm Beach, FL. You can contact these stores directly for more information on available inventory and place an order if required.

Question 12

DO YOU OFFER REFUNDS OR EXCHANGES?

Accepted Answer

Yes! We do offer refunds.

Yes, we offer refunds within 30 days of purchase. To be eligible for a refund, items must be returned in their original condition, with all tags and packaging intact. Please note that any item showing signs of use will be returned to you. Refunds will go back to the original form of payment. If for any reason the original form of payment cannot be refunded, a Brahmin eCert will be provided to the purchaser.

Engraved items and Final Sale items are non-refundable. Brahmin Gift cards are non-refundable.

Unfortunately, we are unable to offer exchanges.

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at Customer_Service@BrahminUSA.com or call us at 1-800-229-2428. We will review the situation and strive to resolve the issue.

Question 13

HOW DO I TRACK MY ORDER?

Accepted Answer

Once your order has been placed and processed, you will receive a confirmation email with your order details. Please allow 2 to 4 business days to prepare your order for shipment.

When you order has shipped, an email will be sent to you including a tracking number and a link to our tracking page.

Click on the tracking number link or track your package via UPS.com with your tracking number.

Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Question 14

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT BAG OR COLOR AFTER MY ORDER IS PLACED?

Accepted Answer

Our fulfillment center processes orders quickly so once your order is placed on Brahmin.com, you cannot make any changes. For assistance, please email our Customer Service team at customer_service@brahminusa.com.

Question 15

HOW CAN I CHECK THE BALANCE ON MY GIFT CARD?

Accepted Answer

You can check your balance here: https://balance.clutch.com/brahminhandbags

Question 16

WHAT ARE YOUR BAGS MADE OF?

Accepted Answer

All of our products are made with genuine cowhide leather, unless otherwise stated. We refer to our signature Melbourne leather as "croc-embossed". We create our signature croc and exotic textures using a special plate embossing technique. Other materials used may include coated canvas, suede, hair-on leather, and more. The leather we select is primarily Texas Steer or Italian. In the effort of maximizing sustainability and minimizing waste, we work exclusively with farm animals considered suitable for meat, meaning each cow is used in its entirety.

Question 17

CAN I COMBINE PROMOTIONS AND BRAHMIN REWARDS?

Accepted Answer

No, rewards dollars cannot be combined with other offers, discounts or sale items.

Question 18

WHAT DOES IT COST TO ADD AN ENGRAVING?

Accepted Answer

An additional charge of $10.00 per item will be added to the purchase.

Question 19

I CAN’T LOGIN/FORGOT PASSWORD!

Accepted Answer

Email customer_service@brahminusa.com, and we’ll help you out

Question 20

HOW DO I JOIN BRAHMIN REWARDS?

Accepted Answer

Easy. All you have to do is create an account by visiting Brahmin.com and clicking, “Account”. BRAHMIN REWARDS is free to join—meaning, no minimum-spending amount required.

Question 21

WHAT DOES THE BRAHMIN WARRANTY COVER?

Accepted Answer

Our warranty covers products purchased within a two-year period. Please contact Customer Service to determine if your product is eligible. A valid sales receipt from an authorized retail partner must be included to show your product was purchased within the warranty period. Clear, well-lit photos will also be required.

A few other points to note:

- Warranty covers manufacturing defects only

- No Off Price, Reseller or Final Sale product

- We do not clean or repair handbag interiors

- US based customers only

- Repairs not covered by manufacturers warranty will be subject to fees

- Color transfer is not covered

- Overall handbag must be reasonably clean for sanitary purposes

- Customer pays cost to ship in, we cover return ship cost

Once your product is received and inspected, if a manufacturer’s defect is found, we will repair or replace your product with the same style if available or a style of equal value based on the purchase price stated on the receipt.

Brahmin reserves the right to exclude any damage caused by negligence and/or normal wear and tear. We do not guarantee or warranty any item purchased through a third-party unauthorized dealer.

Question 22

How can I reset my password if I cannot log into my account?

Accepted Answer

We have recently updated our website, and as a result, you will need to activate your account. You should receive an email that will help you activate your account and set a new password. If you haven't received this email, please check all folders, including your spam or junk folder, to ensure it hasn't been misplaced. Once you locate this email, follow the instructions provided to complete the password reset process. You can keep your existing email and use the same password you previously had if you prefer.

Question 23

WHAT IF MY PACKAGE IS LOST OR ARRIVES DAMAGED?

Accepted Answer

Lost packages

At Brahmin, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at Customer_Service@Brahminusa.com or call 1-800-229-2428 with your order number and any relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at Customer_Service@Brahminusa.com or call 1-800-229-2428 within 48 hours of receiving the order and include clear, well lit photos of the damaged items or package.

We will review the provided documentation and, if necessary, provide a return label and arrange for a replacement or issue a refund.

Question 24

WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT BAG OR COLOR AFTER MY ORDER IS PLACED?

Accepted Answer

Our fulfillment center processes orders quickly so once your order is placed on Brahmin.com, you cannot make any changes. For assistance, please email our Customer Service team at customer_service@brahminusa.com or call us at 1-800-229-2428.

Question 25

WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

Accepted Answer

We currently accept credit card or debit card payments from MasterCard, Visa, American Express, and Discover. We also accept Shop Pay, Affirm, PayPal, and Apple Pay online only.

Question 26

I PURCHASED A GIFT CARD IN A BRAHMIN BOUTIQUE, CAN I USE IT ONLINE?

Accepted Answer

At this time, you cannot use your store gift card online.

Question 27

WHAT ARE YOUR LININGS MADE OF?

Accepted Answer

TRADITIONAL CHAMOIS LINING

Our traditional chamois lining is 40% polyester, 60% viscose.

JACQUARD LINING

Our jacquard lining is a custom jacquard fabric, woven exclusively for Brahmin. It is 54% polyester and 46% recycled polyester.

SMALL LEATHER GOODS LINING

100% polyester

Question 28

WHAT DOES FINAL SALE MEAN?

Accepted Answer

Final sale products cannot be returned or exchanged.

Question 29

ARE ENGRAVED ITEMS EXCHANGEABLE OR RETURNABLE?

Accepted Answer

It is important to note that once engraved, the item is final sale. No returns or exchanges will be accepted for any engraved items.

Question 30

HOW DO I UPDATE MY EMAIL PREFERENCES?

Accepted Answer

You can update your email preferences here: https://brahmin.com/pages/email-preferences.html

Question 31

WHAT BENEFITS DO BRAHMIN REWARDS MEMBERS GET?

Accepted Answer

All BRAHMIN REWARDS members are eligible for a birthday gift by adding your birthday to your online profile. You’ll accrue additional points as you purchase on Brahmin.com that can be used for rewards discounts.

Question 32

CAN I PURCHASE A REPLACEMENT STRAP?

Accepted Answer

Please contact Customer Service for assistance ordering a replacement strap. Replacement strap orders can take up to 6 weeks to receive and are final sale.

Straps / handles can only be made to the original specifications/design of the handbag.

Question 33

What can I do if I did not receive my package, but it shows as delivered?

Accepted Answer

If your package is marked as delivered by UPS but you have not received it, we recommend checking around your delivery location and with neighbors. If the package is still not located, contact your local police to file a theft report and consider making a claim with your homeowner's or renter's insurance company. It's important to follow up with UPS if they initiate a claim investigation, as this can assist in resolving the issue in your favor. You may also consider contacting UPS directly for further dispute options.

Question 34

WHICH PRODUCTS CAN I HAVE ENGRAVED?

Accepted Answer

Select handbags with light or brushed gold hanging medallions and journals can be engraved. You can shop all engravable styles here: https://www.brahmin.com/engraving-shop.

Question 35

DO YOU CHARGE SALES TAX?

Accepted Answer

Sales tax is calculated based on the laws of the state to which you are shipping your order. Sales tax will be displayed on the checkout screen. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.

Question 36

ARE THERE ANY UPCOMING SHIPPING DELAYS?

Accepted Answer

We have no delays at this time. We do not ship or deliver on weekends.

Question 37

WHAT IS BRAHMIN’S RETURN POLICY?

Accepted Answer

All full priced, unworn merchandise may be returned within 30 days from the date of purchase for a full refund to the original form of payment. Please note that all engraved and embossed items are final sale, and cannot be returned. You can process your return here: https://brahmin.com/apps/returns

If your original form of payment is unable to be refunded, a Brahmin eCert will be provided. All items sold during Online Outlet Events, or Exclusive Events are Final Sale and unable to be returned, unless damaged or approved by Brahmin customer service team

If any exception is to be made over the 30 day return window, the refund will be processed to a Brahmin eCertificate.

*Please note: Online purchases are not returnable at store locations.

Question 38

HOW CAN I REDEEM A GIFT CARD?

Accepted Answer

You can redeem a gift card or e-gift card on Brahmin.com. Our E-Gift cards are redeemable only at Brahmin.com in the country where purchased.

Question 39

WHAT IS MELBOURNE?

Accepted Answer

Melbourne is the collection name of our signature croc-embossed leathers, which are custom-embossed using a special plate technique to mimic the appearance of a crocodile.

Question 40

CAN I RETURN A FINAL SALE ITEM?

Accepted Answer

No, you cannot return a final sale item.

Question 41

DO MY BRAHMIN REWARDS POINTS EXPIRE?

Accepted Answer

Yes, the points you receive towards Rewards will expire after twenty-four (24) months. For example, if you earn Loyalty Points on January 2, 2024, they will expire on January 2, 2026. BRAHMIN will always apply the oldest accrued points towards any Reward you redeem. You can review our full terms here: brahmin.com/loyalty-terms-of-use.html.

Question 42

DO YOU OFFER REFURBISHMENT?

Accepted Answer

We're happy to accept most Brahmin handbags and accessories for refurbishing services. Please contact Customer Service to determine if your item is eligible. We do require the inside lining of any used item to be reasonably clean in order to refurbish. Depending on the condition of the used item, it may be beyond the refurbishment process, in which case the item will be returned to you as is. Please follow repair instructions to send your bag in for refurbishment. For further instructions on how to send your bag in for refurbishment, please contact Customer Service. Please note: There will be a nominal fee of $40 provided that the item is in fact able to be refurbished. Once our team receives and assesses your item, you will be contacted with our recommendations.

Question 43

WHEN WILL MY CREDIT CARD BE CHARGED?

Accepted Answer

At the time of ordering a credit card authorization is placed on your credit card. Once we have verified your credit card details and received a credit authorization, we will prepare your order for shipping . The full amount of your order will be captured upon shipping. Please allow 2 to 4 business days to prepare your order for shipment.

Question 44

HOW DO I RETURN A GIFT THAT WAS SENT TO ME?

Accepted Answer

You can return a gift by processing your return here: https://brahmin.com/apps/returns. Select Start a Gift Return and simply enter your Order Number and email address from the original order.

Please note that the refund will go back to the original form of payment.

Question 45

CAN I USE REWARDS DOLLARS OR A DISCOUNT TO PURCHASE A GIFT CARD OR E-CERT?

Accepted Answer

No, you are not able to use rewards dollars or any type of discount to purchase a physical gift card or E-Gift card. If an order is placed using either the order will be cancelled and your payment method will be refunded.

Question 46

WHAT IS LEATHER CONDITIONER MADE OF?

Accepted Answer

Our leather conditioner is all natural and oil based. The full ingredient list for the leather conditioner is proprietary.

Question 47

DO YOU PRICE MATCH IF AN ITEM GOES ON SALE AFTER MY PURCHASE?

Accepted Answer

No, we do not price match items that go on sale after you’ve placed your order. We also do not price match other retailers prices.

Question 48

ARE THERE ANY PRODUCTS THAT CANNOT BE ENGRAVED?

Accepted Answer

Handbags with a nickel finish, Tassel key Rings, Handbags and Accessories without a hanging medallion or handbags with a fixed medallion.

Question 49

WHAT IS AN ELIGIBLE PURCHASE?

Accepted Answer

Transactions that can earn points (“eligible transactions”) include all purchases of full priced merchandise on Brahmin.com (excluding merchandise shipped outside the United States) and Brahmin Boutiques. Purchases for gift cards, e-gift cards, and gift services will not be eligible for rewards points. They cannot be combined with other offers, promotions or discounts.

Question 50

WHAT CAN I DO IF MY PAYMENT IS DECLINED?

Accepted Answer

Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

Question 51

WHEN WILL MY ORDER SHIP?

Accepted Answer

Here’s how it works: you order, we process your order, then we ship your package to you.

Ordering takes a few seconds. Processing takes 2 to 4 business days (and orders placed after 1pm ET are processed the next business day). Then our shipping carrier, UPS, takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

Question 52

ARE ENGRAVED ITEMS EXCHANGEABLE OR RETURNABLE?

Accepted Answer

It is important to note that once engraved, the item is final sale. No returns or exchanges will be accepted for any engraved items.

Question 53

WHERE DO I ENTER MY GIFT CARD PIN NUMBER?

Accepted Answer

We no longer require the verification of the pin number that is on the gift card.

Question 54

DO YOUR PRODUCTS CONTAIN ANY LEAD OR NICKEL?

Accepted Answer

While our hardware is lead-free, some of our hardware does contain nickel plated elements. All of our hardware is in compliance with California's Proposition 65.

Question 55

WHERE WILL THE ENGRAVING BE LOCATED?

Accepted Answer

On handbags, the monogram will be engraved on the back of the hanging medallion. On journals, the monogram will be engraved on the gold plaque located on the bottom left corner.

Question 56

DOES BRAHMIN REWARDS HAVE TIER STATUS?

Accepted Answer

BRAHMIN REWARDS no longer has a tier status within the program. The ability to earn points and use them for rewards is available to anyone that is enrolled in the program.

Question 57

DOES BRAHMIN SHIP INTERNATIONALLY?

Accepted Answer

Brahmin offers international shipping to Canada, Australia and the United Kingdom with UPS. By placing an international order, you acknowledge that your transaction will be with UPS. Your customer service needs will be handled directly by Brahmin.

Please note that we are unable to provide prepaid international return shipping labels and any return fees would be at the expense of the customer. The original shipping fees are non-refundable.

Question 58

I PRINTED OUT MY RETURN LABEL AND MISPLACED IT. HOW CAN I GET ANOTHER ONE?

Accepted Answer

Please contact our Customer Service team here: https://www.brahmin.com/contact-us.html or by emailing us at Customer_Service@BrahminUSA.com

Question 59

WHAT TYPE OF HARDWARE IS USED ON YOUR PRODUCTS?

Accepted Answer

We use mixed-metal hardware on all of our items which are all plated and lacquered according to our designer’s specification. Yearly audits ensure that our hardware is Proposition 65 compliant based on industry standard.

Question 60

IS IT POSSIBLE TO ENGRAVE PREVIOUSLY PURCHASED ITEMS?

Accepted Answer

Items can only be engraved at the time of purchase. Previously purchased items cannot be sent back for monogramming services.

Question 61

WHAT HAPPENS TO MY BRAHMIN REWARDS POINTS WHEN I RETURN?

Accepted Answer

If an item is returned, the points earned for that purchase will be deducted from your account.

If rewards dollars are used for the order, the value of your rewards dollars will not be returned if you make a return.

Question 62

HOW DO I PLACE A TAX EXEMPT ORDER?

Accepted Answer

Please reach out to Customer_Service@Brahminusa.com before placing an order. You will need to provide a copy of your Tax ID and the best phone number to reach you. Once approved, an agent will call you to assist with your order.

Question 63

CAN I RETURN A GIFT CARD?

Accepted Answer

All Brahmin digital and physical gift cards are non-refundable.

Question 64

I’M HAVING PROBLEMS TRACKING MY PACKAGE.

Accepted Answer

In a few cases, the carrier takes 1-2 business days to register your shipment status. You can track your package here: https://www.brahmin.com/Order-History

If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via customer_service@brahminusa.com.

NEW COLLECTIONS

categories

featured

SILHOUETTES

MUST HAVE ACCESSORIES

MUST HAVE GIFTS

Quick View

Frequently Asked Questions

My Bag